WeGoLook® - Internet Fraud Verification Service | Frequently Asked Questions

Frequently Asked Questions

What is the WeGoLook® service?
Is WeGoLook® secure?
I am thinking about bidding on an expensive item on eBay or another auction site but I am concerned about Internet fraud. How can the WeGoLook®.com service help me?
I am thinking about purchasing something expensive from someone I don’t know and I am concerned about the truthfulness or accuracy of the seller's claims about the item, for example, the brand and model number. Can the WeGoLook® service help verify those claims?
What if the item I am purchasing is advertised on Craigslist or in a classified ad and not on eBay?
I need someone to check on the condition of my vacation home or rental property. Can you do that?
I am a professional and I need to send someone to take a look at something in another state and take some pictures for a client, can you do that?
What information do I need to place an order?
Can I save time and on travel costs by using the WeGoLook®.com service?
Can you help confirm that the item I want to purchase is in basic working order?
Sometimes it is difficult to see defects in a picture of an item listed for sale. Can you provide your opinion of the general cosmetic condition of the item?
When will I receive my report?
Do you guarantee that the report will be issued within two to three business days?
What is your cancellation policy?
Is the information in the report guaranteed, and what is your refund policy?
Do you check to make sure a seller actually owns the item that is for sale?
Can I speak with my Looker® directly?
Can Sellers purchase a WeGoLook® report for their item listing?
Do you enter private property and/or go inside a building and take pictures?
Can you do an appraisal?
Can you provide an expert opinion?
Can you make recommendations regarding whether I should bid on, or purchase, an item?
What if the seller or other party doesn’t want anyone to enter their home or place of business to do the observation. Is there another option?
Can you deliver an item to the shipper for me?
What forms of payment do you take?
Why am I being charged sales tax?

Answers

1. What is the WeGoLook® service?

WeGoLook® is a unique online service that sends a real live person to look at something for you. We make a few basic observations and take a few digital photos, when you are unable to look for yourself.

WeGoLook® provides you visual confirmation and a personalized report, to verify basic information about a product, person, place or thing. Our customers are better informed, avoid costly surprises, plus benefit from unbiased confirmation without having to travel. It could be personal property, real estate, just about anything. Our slogan is “We go look when you can’t™.”

Here are a few examples of what WeGoLook® can do for you:

Look at an expensive item for sale on eBay or Craigslist
Check for storm damage to your vacation home
Check the condition of your out-of-state rent house
Check the condition of a loved-one’s gravesite
Look at an automobile for sale online or in a classified ad in another state
Deliver an item you purchased online to the shipper

What can WeGoLook® at for you?

2. Is WeGoLook.com secure?

WeGoLook.com uses the industry standard 128-bit Secure Sockets Layer (SSL) technology for all communication of confidential information including usernames, passwords, and credit card data.

To know if the page you are on uses a secure connection look for the webaddress to begin with "https" rather than the typical "http".

In addition, WeGoLook.com utilizes VeriSign, one of the most trused certificate issuers, to help you be confident your information is safe, securely encrypted, and going only to wegolook.com.

In Firefox look for the colored section next to the address FireFox SSL Example

In Internex Explorer look for the padlock to the right of the web address IE SSL Example

Before submitting confidential informaiton, such as on the login page, Looker® application, or at checkout, look for these signs and know that with wegolook.com your informaiton is safe and secure.

3. I am thinking about bidding on an expensive item on eBay or another auction site but I am concerned about Internet fraud. How can the WeGoLook®.com service help me?

You are not alone. Many prospective bidders share your concern about misrepresented or even non-existent goods being offered for sale. Buyers of expensive items have even better reason to be concerned.

WeGoLook®.com will send a Looker® to look at the item for you. Your Looker® will arrange to meet with the seller, confirm that the item does exist, take a few digital pictures, gather some basic information about the item (brand, model number, serial number, manufacturer, VIN number, etc.), and report back to you.

The WeGoLook®.com service can give you the ability to make better-informed decisions about your online activity, allowing you to bid and purchase with more confidence. Your Looker® is your set of independent, unbiased eyes.

4. I am thinking about purchasing something expensive from someone I don’t know and I am concerned about the truthfulness or accuracy of the seller's claims about the item, for example, the brand and model number. Can the WeGoLook® service help verify those claims?

Yes. Suppose the seller claims that the high-end projector he is selling is a certain brand and model, but you want to be completely sure. Your Looker® will arrange to meet with the seller, take a few digital pictures, and check the labels and other markings on the item to confirm the brand name, model number, serial number, manufacturer, and so forth, and report back to you.

5. What if the item I am purchasing is advertised on Craigslist or in a classified ad and not on eBay?

WeGoLook® can look at almost anything for sale, almost anywhere in the U.S. The item could be for sale on Craigslist, in a classified ad, a newspaper ad, or elsewhere.

6. I need someone to check on the condition of my vacation home or rental property. Can you do that?

Yes, of course. Your Looker® can do it, and report back to you.

7. I am a professional and I need to send someone to take a look at something in another state and take some pictures for a client, can you do that?

Yes. Professionals such as attorneys and appraisers, for example, might need someone to take a look at property involved in a lawsuit or an appraisal. Engineers might need someone to take a few pictures of a proposed project location.

8. What information do I need to place an order?

For eBay online auction sales, you will simply need to provide the item number. You will then communicate with the seller to confirm that the seller is willing to allow your Looker® to observe the item for you. For other order types, just follow the simple instructions on the applicable order screens.

9. Can I save time and on travel costs by using the WeGoLook®.com service?

Yes. With just a click of a button you can get the answers you need without having to travel at all. In fact, that is one reason why the WeGoLook® .com service is so valuable. Don’t pay for gas, a plane ticket, or the costs of lodging. All you pay is our low fee, period.

10. Can you help confirm that the item I want to purchase is in basic working order?

Yes, to an extent. as an additional service you can add an item demonstration to your order, your Looker® will ask the seller to demonstrate that the item is in basic working order (if applicable). Your Looker®, however, is not an expert, and will not perform any tests. Only the most basic functions which the seller chooses to demonstrate will be observed. For example, a high-end stereo receiver may have literally dozens of features and functions. We will not ask the seller to demonstrate each one. We will ask the seller to power-up the receiver and, for example, play a CD or tune in a radio station. We do offer this valuable service for automobiles and boats, but we do not perform test drives.

11. Sometimes it is difficult to see defects in a picture of an item listed for sale. Can you provide your opinion of the general cosmetic condition of the item?

Yes. If your Looker® can provide his or her general observations about the basic external cosmetic condition of the item (looking for the presence of obvious chips, cracks, dents, etc.) and report those observations to you. Your Looker®, however, is not an expert and will provide a report based only upon lay observations made at the time of the observation.

12. When will I receive my report?

We make every reasonable effort to post your report no later than two to three business days after placement of the order, and most orders should be completed within that period.

13. Do you guarantee that the report will be issued within two to three business days?

Because our ability to do so is often dependent on a variety of factors such as, for example, order volume in the area or making arrangements to meet with a seller or other necessary party, we cannot guarantee that the report will be posted within that time frame.

14. What is your cancellation policy?

If you cancel the order before it is completed we will issue a full refund.

15. Is the information in the report guaranteed, and what is your refund policy?

Our Looker® Inspectors work very hard to make sure that the information they report to you is accurate and complete. However, the information in the report is not guaranteed because the person making the observation is not an expert of any kind and is only making and reporting his or her lay observations. In addition, because we typically do not take possession of the item or property (unless you order our shipping assistance service) we have no control over substitutions or changes that could possibly occur after the observation is made.

Nevertheless, if you believe that any of the “hard information” (for example, model number, serial number, brand name, etc.) contained in our report is incorrect, you may submit a request for a refund to our Review Panel. The Review Panel may issue a partial refund, a complete refund, or no refund, in its sole discretion. We do not guarantee opinions or other subjective information reported such as descriptions of cosmetic condition or color, for example.

You must submit your request within 10 days of the posting of the report, and you should include clear and convincing evidence that the inaccuracy existed at the time the observation was made. Refund requests must be sent to: WeGoLook®, LLC, ATTN: REVIEW PANEL, 100 Northeast 5th, Oklahoma City, Oklahoma, 73104. Please see the Terms and Conditions for more information.

16. Do you check to make sure a seller actually owns the item that is for sale?

We do not check ownership or title to any item or property we observe.

17. Can I speak with my Looker® directly?

To avoid misunderstandings about what is reported to you, all communication regarding your report will be in written form via our website and/or email. Should you have questions about anything contained in your report, please call Customer Service at 405-795-LOOK (5665).

18. Can Sellers purchase a WeGoLook® report for their item listing?

Yes. In fact, a Seller may purchase a WeGoLook® report at a heavily discounted rate. Consumers are able to purchase the Seller’s item with confidence as it has been verified by an independent party. Visit the Seller’s page to learn more.

19. Do you enter private property and/or go inside a building and take pictures?

Yes, if the owner or other person in legal possession or control of the property consents. It is your responsibility, before placing an order, to obtain this consent and provide us with reliable contact information. Your Looker® will then make contact with that person and arrange to perform the observation.

20. Can you do an appraisal?

At this time we do not offer or perform appraisals or valuations of any kind.

21. Can you provide an expert opinion?

Our Looker® Inspectors work very hard to make sure that the information they report to you is accurate. However, the person making the observation for you is not an expert in any particular field and is not providing you an expert opinion.

22. Can you make recommendations regarding whether I should bid on, or purchase, an item?

While the WeGoLook® service is an invaluable tool to assist you in making a decision, our report should not be considered a recommendation that you should or should not bid on or purchase an item or property.

23. What if the seller or other party doesn’t want anyone to enter their home or place of business to do the observation. Is there another option?

Yes. If the item to be inspected is moveable and the seller agrees to transport it to another location, the observation can take place at any public location agreed upon by the seller and your Looker®.

24. Can you deliver an item to the shipper for me?

Yes. Learn more about our additional services.

25. What forms of payment do you take?

We take Visa, Mastercard, Discover, and American Express, and PayPal.

26. Why am I being charged sales tax?

While most states do not impose sales taxes on services, a few do. If sales tax is shown on your order at checkout, your order involves taxable services in one of those states.